Terms & Conditions

General Terms

Agreement: By accessing or placing an order on our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Eligibility: You must be at least 18 years or have parental consent to purchase products from our website.

Product Availability: All products listed are subject to availability. We reserve the right to modify or discontinue any product without prior notice.

Ordering & Payment

Order Confirmation: Once an order is placed, you will receive an email confirming your purchase. This confirmation does not guarantee product availability.

Payment Methods: We accept various online payment options. Your order will only be processed once the payment is successfully completed.

Pricing: Prices displayed on the website are final and inclusive of applicable taxes unless stated otherwise. We reserve the right to update prices at any time.

Shipping & Delivery

Delivery Timeline: Orders are usually delivered within 7–10 business days. Actual delivery time may vary depending on your location and our shipping partners.

Shipping Partners: Deliveries are handled by trusted third-party couriers. Delays caused by courier operations, natural events, or other external factors are beyond our control.

Address Accuracy: Customers must provide accurate delivery information. We are not responsible for delays or failed deliveries caused by incorrect addresses.

Risk Transfer: Once the product is delivered to the address provided, ownership and responsibility transfer to the customer.

Returns, Exchanges & Refunds

Return/Exchange Window: Products may be returned or exchanged within 3 days of delivery, provided they are unused and in original packaging.

Return Authorization: Customers must email us at info@mafyaofficial.com to request a return approval before sending any item back.

Inspection: All returned products undergo quality checks. Products that are used, damaged, or not in original condition will not be eligible for a refund or exchange.

Refund Processing: Approved refunds will be processed within 5–7 business days after inspection. A 10% restocking fee may apply depending on product category.

Non-Refundable Charges: Shipping charges are non-refundable unless the return is due to an incorrect or defective product.

Warranty

Manufacturer Warranty: All warranties are provided by the product’s brand or manufacturer. Warranty terms vary depending on the product category and brand policy.

Our Role: We do not offer service or warranty directly. We assist customers by directing them to the official service center or brand support team.

Warranty Limitations: Warranty does not cover physical damage, unauthorized repairs, power fluctuations, or wear-and-tear components.

Invoice Requirement: The original invoice must be provided for any warranty claim with the manufacturer.

Usage & Safety

Proper Use: Products must be used as per the instructions provided by the manufacturer. We are not liable for damage caused due to incorrect installation or improper use.

Professional Installation: Certain products may require professional installation. Incorrect installation may void the manufacturer warranty.

Limitation of Liability

Liability Scope: Our liability is limited solely to the cost of the purchased product. We are not responsible for indirect, incidental, or consequential damages of any kind.

Third-Party Services: We are not liable for delays, defects, or damages caused by courier services, manufacturers, or third-party service providers.

Dispute Resolution

Jurisdiction: All disputes, claims, or legal matters will be handled exclusively under the jurisdiction of New Delhi, India.

Arbitration: Any non-court disputes will be resolved by a sole arbitrator under The Arbitration and Conciliation Act, 1996.

Policy Updates

Changes to Terms: We may revise or update these Terms & Conditions at any time without prior notice. The latest version will always be available on our website.